Role Purpose 

The Senior Project Manager is accountable for the end-to-end delivery of medium to large, moderate to high complexity projects, partnering with clients and internal stakeholders to achieve agreed outcomes. This role will be a direct report to the Chief Delivery Officer. 

Key Responsibilities 

Project Delivery Capability 

• Leads end-to-end delivery of medium to large, moderate to complex projects. 

• Demonstrates accountability for delivery outcomes rather than activity completion. 

• Adapts delivery approach and methodology to context while maintaining delivery discipline. 

• Anticipates delivery risks and constraints and adjusts plans proactively. 

Stakeholder & Customer Outcome Capability 

• Acts as a trusted delivery partner to customers and senior stakeholders. 

• Manages high exposure stakeholder relationships with confidence and credibility. 

• Balances competing stakeholder priorities while maintaining focus on agreed outcomes. 

• Maintains transparency to support informed decision making and trust. 

• Deliver complex projects that achieve agreed customer outcomes and commercial objectives. 

• Influence stakeholders and delivery teams to maintain momentum and confidence. 

Governance, Risk & Financial Capability 

• Operates effectively within established governance frameworks and forums. 

• Owns delivery risk posture, including identification, assessment, mitigation, and escalation. 

• Demonstrates financial accountability through budgeting, forecasting, and variance management. 

• Exercises judgment on when to escalate risks, issues, or decisions beyond delegated authority. 

Leadership & Delivery Enablement Capability 

• Provides leadership to delivery teams, setting direction and enabling performance. 

• Resolves delivery impediments through decision making, influence, and escalation where required. 

• Coaches and supports team members to contribute effectively to delivery outcomes. 

• Fosters an outcome focused, accountable delivery culture. 

• Providing leadership to delivery teams while ensuring projects are governed, controlled, and delivered in line with organisational standards. 

• Shape delivery approach to suit project complexity while maintaining organisational standards. 

Requirements & Scope Management Capability 

• Owns project scope and requirements across the delivery lifecycle. 

• Manages complexity through effective scope definition, traceability, and change control. 

• Assesses the impact of change on time, cost, risk, and outcomes. 

• Enables informed trade-off decisions to protect delivery integrity. 

Communication & Reporting Capability 

• Communicates effectively across operational, technical, and client business audiences. 

• Produces accurate, timely reporting that supports governance and decision making. 

• Translates delivery status, risks, and impacts into clear, actionable insights. 

• Maintains confidence through consistent, transparent communication. 

Level of Autonomy & Decision Making 

• Makes delivery decisions independently within agreed governance boundaries. 

• Escalates material risks, issues, or decisions that exceed delegated authority. 

• Operate autonomously within governance frameworks, exercising sound judgment on escalation and trade-offs. 

• Manage risk, cost, scope, and dependencies in dynamic delivery contexts.